Customer Help
Orders and Shipping
Shipping times depend on location and method selected.
You can create an account via the website’s “My Account” section.
Update your address under your account settings.
You can track orders via the shipping provider once shipped.
No, your credit card information is not stored for future use.
Yes, sales tax is applied where applicable.
Shipping is only within Australia.
Items may be shipped separately depending on availability and size.
Returns and Exchanges
Contact customer support within a specified timeframe for returns.
Contact customer support on 03 9036 1729 to resolve the issue. Please have your order details ready.
Report damaged items to customer support on 03 9036 1729 to resolve the issue. Please have your order details ready.
You will receive instructions from customer support for returns.
Customer support is available through email or phone.
Contact customer support as soon as possible to correct the address.
Changes or cancellations must be done quickly by contacting customer support.
Backorder options depend on product availability; check with customer support.